Order Cancellation

• Customers may cancel their order within [24 hours] of placing the order, provided the order has not yet been processed or shipped. To cancel an order, please contact our customer support team at smarthomeappliance316@gmail.com
• Once an order has been processed or shipped, it cannot be canceled.

Refund Policy

• If you are not satisfied with your purchase, you may request a refund within [ 7 days] of receiving the product.
• To be eligible for a refund, the product must be unused and in the same condition that you received it, with the original packaging intact.
• Refunds will be processed once we receive the returned product and verify its condition. A confirmation email will be sent once the refund is issued.
• Refunds will be made to the original payment method used during the purchase. Please allow [specific number of days, e.g., 5–10 business days] for the refund to appear in your account.

Non-Refundable Items

• Certain products or services may not be eligible for refunds, such as [digital products, personalized items, etc.].
• Products that are damaged or altered after delivery will not be eligible for a refund.

Late or Missing Refunds

• If you haven’t received your refund yet, first check your bank account again.
• Then contact your credit card company, as it may take some time before your refund is officially posted.
• If you’ve done all of this and still have not received your refund, please contact us atsmarthomeappliance316@gmail.com.